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| 1. |
How do I bookmark Chnlove.com? |
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On every page you browse on Chnlove.com, you can click the link "Bookmark Us" on the top right hand corner of the whole page.
Or you can simply click here. | |
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| 2. |
What browser and system settings are preferable for Chnlove .com? |
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Chnlove.com works best with tried-and-true versions of Internet Explorer, Firefox, and Safari. For Internet Explorer, please install the version 5.5 or above.
Please note that we do not support beta versions of browsers. We recommend switching to another browser for the present time while using Chnlove. | |
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| 3. |
What should I do when the Internet access is slow? |
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To improve your access speed, you are suggested to choose one of our mirror sites. You may click on Mirror Sites on the top right corner of the homepage.
Or simply click here. | |
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| 4. |
The pictures in the notification emails can't be displayed properly, why? |
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We suggest that you check the settings of your email account, and see if you have chosen to block the display of images (including links and pictures) in the received mails.
For Yahoo email users, you may check the following options of your email settings:
Image Blocking
1) Don't block any images
2) Block images in messages that Spam Guard thinks are spam
3) Block all images until I've had a chance to look it over
Among the options, you'd better choose the First or the Second one. | |
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| 5. |
How do I update my Internet browser? |
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Chnlove works best with current versions of Firefox, Internet Explorer or Safari.
If you're not sure which version you have, click your browser's Help menu and choose "About" A window opens showing your browser's name followed by the version number. | |
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| 6. |
How do I prevent my browser from automatically inputting my password? |
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To delete a password your browser has saved, follow the below instructions for your browser type:
Internet Explorer 7.0
1) On the Internet Explorer "Tools" menu, click "Internet Options".
2) Click on "Delete" under the "Browsing History" tab.
3) Click on "Delete Forms" then click on "Yes".
4) Click on "Delete passwords" then click on "Yes".
5) Click on Close then click on "OK" located at the bottom of the "Internet Options" screen.
Internet Explorer 8.0
1) On the Internet Explorer "Tools" menu, click "Internet Options".
2) Click on "Delete" under the "Browsing History" tab.
3) Check the box for "Form data".
4) Check the box for "Passwords".
5) Click on "Delete", then when the process finishes running, click on "OK" located at the bottom of the "Internet Options" screen.
Mozilla Firefox
1) Click on "Tools" menu then select "Options".
2) Click on the "Privacy" tab.
3) Click on "Settings" on "Private Data".
4) Select "Saved Passwords" then click on "OK".
5) Click on "Clear Now".
To stop Windows from asking to remember your password, follow the below instructions:
Internet Explorer 7.0
1) Open up an Internet Window.
2) Click on the "Tools" menu from the top of your browser.
3) At the bottom of the drop-down window, click on "Internet Options."
4) Click on the "Content" tab.
5) Click on the "Auto-complete" button and the "Auto-complete Settings" screen appears.
6) Uncheck the box that says "User names and passwords on forms."
7) Then, from the same window, click on "Clear Passwords" in the "Clear Auto-complete history section."
8) A new box will appear and will ask "Clear all previously saved form passwords?"
9) In this box, click on "OK."
Internet Explorer 8.0
1) Open up an Internet Window.
2) Click on the "Tools" menu from the top of your browser.
3) At the bottom of the drop-down window, click on "Internet Options."
4) Click on the "Content" tab.
5) Click on the "Settings" button in the section marked "AutoComplete."
6) Uncheck the box that says "User names and passwords on forms."
7) Then, from the same window, click on "Delete AutoComplete history..."
8) A new box will appear. Click on "Delete."
9) Click on "Ok" to save your changes. Then click on "Ok" in the Internet Options box.
Mozilla Firefox
1) Open up an Internet Window.
2) Click on the "Tools" menu from the top of your screen.
3) At the bottom of the drop-down window, click on "Options."
4) Click on the "Privacy" section in the left side of the window.
5) Click on "Saved Passwords."
6) Uncheck the box that says "Remember Passwords."
7) Then, in the same section, click on "Clear."
8) A new box will appear and will ask "Remove all saved passwords?"
9) In this box, click on "Remove All Passwords." | |
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| 7. |
How do I clear cookies and cache and why is this important? |
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Clearing the cookies and cache is a necessary step if you want to clear your browser's memory. The "cache" is the memory your browser uses to store images of the web pages that you visit. That way, when you visit those pages again, the images load more quickly.
If you use Microsoft Internet Explorer 6.x for Windows:
1) From the Tools menu, select "Internet Options."
2) In the Temporary Internet Files panel, click the "Delete Files" button.
3)Click the "Delete Cookies" button and click "OK" when prompted.
4) Click the "Delete Files" button and select "Delete all offline content".
5) Click "OK".
6) In the bottom right-hand corner of the Internet Options page, Click the "Clear History" button, and choose "OK" when prompted.
7) Click "OK," then close your browser.
8) Re-launch your browser and return to Chnlove
Microsoft Internet Explorer 7.0 for Windows:
1) From the Tools menu, select "Internet Options."
2) Click "Delete" under "Browsing History"
3) Click the "Delete All" at the bottom, then click "OK."
4) Click "OK." at the bottom of the Internet Options window
5) Re-launch your browser and return to Chnlove.
Mozilla Firefox:
1) Click on the Tools menu, and select "Clear Private Data."
2) The "Clear Private Data" window will open, allowing your to select which private data you want to clear.
3) Be sure that both "Cache" and "Cookies" have check marks next to them.
4) Click on "Clear Private Data Now" to clear the data.
5) Also, make sure that Yahoo! Personals has not been inadvertently added to your Firefox "Exceptions - Images" list. Click Tools > Options > Content. Check "Load images automatically." Next to this option, click the "Exceptions" button. Make sure AsiaMatch is not one of the sites listed under "Exceptions - Images".
Other Browsers:
If you are running a browser other than those listed above and would like more information on how to clear your browser's cache, please refer to your browser's help file. | |
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| 8. |
How do I update windows media player to view videos? |
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To view the lady's video, you need to install Windows Media Player. In case you find it technically difficult to view the video because of the old version of Windows Media Player you are using, you may go to the Microsoft's download page to update your player.
Once you go to the Microsoft's download page, your running operating system will be detected and update of the latest version Windows Media Player will be generated. Follow the instructions and update your player. | |
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| 9. |
How do I disable my pop-up blocker? |
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It depends on what Internet browser you are using. Below we share some tips about how you can disable pop-up blocker for some commonly used browsers.
Internet Explorer 7.0:
1) On the Internet Explorer Tools menu, click Internet Options.
2) Click on the Privacy tab.
3) Under the Pop-up Blocker heading, uncheck the "Turn on Pop-up Blocker"box.
4) Click the "OK" button to close the Internet Options box.
Mozilla Firefox:
1) Open the "Tools" menu and click "Options"
2) Click on the Content tab and uncheck the "Block pop-up windows" box
3) Click the "OK" button to close the Options box
Safari:
1) Open the "Safari" menu and click "Preferences."
2) Click on the Security tab.
3) Under the Web Content heading, uncheck the "Block pop-up windows" box.
4) Close the Preferences box.
Yahoo Tool Bar:
1) Click to pull up the "Pop-up Blocker" menu.
2) To turn off pop-up blocker, remove the check mark next to "Enable Pop-Up Blocker" by clicking it, until the check disappears.
Google Toolbar:
1) Open the "Settings" menu, then click "Options".
2) Click on the More tab and uncheck the "Enable Popup Blocker" box.
3) Click the "OK" button to close the Options box.
If you are running a browser other than those listed above and would like more information on how to disable the pop-up killer, please refer to your browser's help file. | |
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| 10. |
Why can't I login to Chnlove.com when I'm in mainland China? |
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Our site has taken some technical measures to prevent visitors from accessing in mainland China. When our system detected that you access our site with an IP address from China, it would be automatically directed to our company's site. You may login to your account via the following link: http://www.chnlove.com/lang/en/login.php
Such special measure is taken because most of our ladies are reluctant to expose their dating experience to their friends or colleagues.
If your lady wants to get access to her profile, she may get to an exclusive place where we set up for our ladies. She needs to fill in with her profile ID and her identity card number, then her profile would be shown. Below is the link that she could access her profile:
http://www.chnlove.com/v/ | |
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| 11. |
I've trouble with the language and the character encoding when viewing the site. What should I do? |
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You may experience trouble with the fullwidth (DBC case) or halfwidth (SBC case) character encoding in your browser when viewing our site. Please select the Chinese character encoding in your browser and check if you can read the message properly.
To ensure that your browser enables the representation of fullwidth form, you may kindly have a try to install the Chinese fonts in the computer, with the following steps, to see it would smoothly see this letter in this SBC case inside the ticket as the EMF letter has changed into DBC case:
1) Click on Start > Control panel > Regional and language options.
2) Click on Languages.
3) Make sure both complex scripts and East Asian Languages are selected and hit apply. | |
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| 12. |
I'm still stuck in trouble. How can I get further help from you? |
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For more information about Chnlove.com technical support, see Contact us page and drop us your question anytime. We will try our best to assist you at soonest. | |
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