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| 1. |
What measures do Chnlove take to protect my privacy? |
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Chnlove is committed to safeguarding your privacy and online safety.
All local service providers are required to protect your privacy. Chnlove and all service providers will not pass on any individual user details for third party use unless we have your prior consent. Besides, we have adopted strict policies to supervise the operation of each agency. All agencies must follow strict security procedures for the storage and disclosure of information which you have given to us.
For more information, please go to Privacy Policy page and read more.
Besides, for the online transaction, security is also guaranteed.
To protect your privacy, we adopt a highly secure order processing system provided by trustworthy and reliable third-party billing company. This means your credit card information is entered using a secure server, and transferred internally using PGP, the most powerful encryption available in the world. Your customer details may not be sold or made available to anyone else and your card details are only known by our order processors.
Many of our clients pay us with their credit cards and they are quite satisfied with our reliable and efficient service. So, please rest assured about the online payment security. | |
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| 2. |
How do I protect my privacy when communicating with the ladies? |
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Please rest assured that Chnlove will NEVER release your privacy to the third party without your permission. Chnlove and all the local service providers will not pass on any individual user details (including members' mails) for third party use unless we obtain your prior consent. Therefore, no matter how many ladies you contact, your privacy is still highly honored.
Every service provider is provided with its own account when logging into our operation system. Staff members can only process letters of its own lady members. No authority is granted for their access to letters from other service providers. Therefore, if you are communicating with ladies from different agencies, you don't need to worry that your privacy will be disclosed.
If you write to two ladies or more who are all from the same agency, it would happen that they will know about it. The agency though won't disclose the contents of the mails but members meetings among ladies are common. And it is highly possible that the ladies will know exactly whom you are writing to. If such case happens, you may be caught up in an embarrassing moment. So, you are strongly recommended to write mails to less than 5 ladies. | |
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| 3. |
How many people can read my profile information and my messages? |
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Chnlove is committed to safeguarding your privacy online. This Site and the Service is an online network/system that provides a powerful tool for the local dating and marriage service providers. During registration, information is collected by us and it includes three parts - 'personal data', 'self-description' and 'contact information'. Your contact information is used to help us efficiently operate the Site, contact you regarding your transactions, enquiry and other activities on the Site, including confirmation emails, or notification of mails from your admirers or from the ladies you correspond with, or weekly updates that meet your criteria of ideal match.
With the use of the phone-informing Email Forwarding (EMF) Service, the content of your mails are forwarded to the ladies on the "AS IS" basis and kept private. Only staff in Chnlove and the staff in the service providers who deal with Chnlove-related service can see them. All service providers that Chnlove cooperates with should operate in accordance with our contractual agreement, and should never expose them to any unrelated persons.
Under no circumstance can we sell or release any of your information to any third party without your permission. | |
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| 4. |
Does Chnlove run Background Checks on members? |
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No, we do not check members' background such as criminal records, commercial records and financial records by ourselves. But, in order to safeguard the interests of male and female members, we have taken measures to help our platform become a secure environment, yet without violation of privacy. Please take a look at the following points:
1) Verify the lady's information
Agencies are required to make sure that all information (including personal ads, photos) provided by the ladies are correct. Besides, Chnlove constantly contacts the lady to make sure that she fully understands the operation of our site and the terms of service. Please note that all information is submitted voluntarily by the lady. Click Here to learn more.
2) IMBRA
For US clients, they are required to comply with the new U.S. law which takes effect on Mar. 6, 2006. International dating agency shall first collect background information from each U.S. client who seeks his future foreign lady fiancée or spouse from the site. And then provide a copy of his personal disclosure to the foreign lady national in her primary language and have her consent signed in a written or electronic form before they can start a communication and relationship.
In this case, US members of Chnlove are required to declare their background information. The answers are voluntarily provided by the clients and we will not undergo further checks on them under normal circumstances. Chnlove always cares about the privacy of our clients and will not release your personal information to any other third party, or unrelated people who you are not interested in. It's only when you start to contact a certain lady that your disclosure form will be shown to her. Click Here to learn more. | |
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| 5. |
How does Chnlove protect my safety? |
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At Chnlove.com, we take online security very seriously. Our online system is protected using industry-standard security.
Chnlove works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. VeriSign and Trustwave are the authorities we use in this case.
For the online payment, we reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. Besides, our site includes third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites.
However, what we do are only half the solution. In addition to what we do, you need to take some precautions to ensure that your information is also safe and secure. Here is a guide to making your online experience as secure as possible. Please Click Here. | |
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| 6. |
What should I do if I am not satisfied with the service provided by the agency? |
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We have an individual section dedicated to this issue. For any complaints against the agency, please File your complaint. Investigation will be carried out by our service team as soon as possible. | |
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