The success of Chnlove is not only due to the unrivaled dedication to customer service and the unique way in which we constantly adapt to an ever-changing world, but also comes from our demonstration of our firm commitment to protection against fraud.

We set out a deliberate plan of action to guide decisions made by gentlemen, ladies and agencies, and achieve rational outcomes together ( Click here to learn more about these 4 parties ). We want your time with us spent meeting ladies and not worrying about fraudulent cases.

A complete anti-fraud policy is rare among many dating sites alike, but we got one. It is because we put safety and honesty above all else while running business toward our goals.

• Our measures
  
  Quality service is the key to Chnlove's success. So we put a lot of effort into fighting against all dishonest behaviors which may be harmful to our reputation as well as the confidence of our clients. Our people have the ability and determination to protect the rights of every user on the site.
  
  Management Team: Combined with feedbacks from gentlemen, agencies and ladies, Chnlove constantly updates and implements the latest measures with the purpose to let gentlemen experience the greatest benefits. Our leaders will follow up on the problems reported, integrate with corporate strategy and enable members to have confidence on the site.
  
  Agencies Management Department: In response to reduce the potential irregularities or serious breaches of the Terms of Service, staff members of this department is responsible for monitoring and tracking the agency's policy and staff activities via phone calls, mails or daily message exchange.
  
  Quality Assurance Department: To cater for the unlikely event of a dispute and suspicious case, related parties including agency, male member and lady member will go into the arbitral proceedings held by this department. Irregularities will be rectified if any parties are found to have failed to comply with our requirements specified. The department will take appropriate steps (such as punishment, mandatory attendance of service improvement session) for facilitating the building of high performing online platforms.
  
  Customer Service Team: In this role, the department has responsibility for all Chnlove's customer support functions, including direct communication with gentlemen, notes gentlemen's reports or feedback, and help increase customer support satisfaction. In addition, the team gathers opinions, coordinate with Quality Assurance Department and Agencies Management Department, and devise solutions to the problem. Our Customer Service Department will keep gentlemen informed about the situation.
  
  
  
• Regulations for Agency
  
  Agency is the most direct service supplier in respect of Chnlove's online matching platform. Accepting lady's profile and delivering translated messages concern every gentleman, because each one of them expects services which are sincere and genuine. Therefore, Chnlove adopts the following regulations to bind on any activities performed by agency:
  
  1. Selection of agency and binding on the alliance terms and conditions
  We take measures to protect the interests and rights of members well in advance. Qualified agencies are required to sign a Sincere Service Agreement with Chnlove and to comply with all the terms and conditions of the Agreement, accept to adhere to Chnlove's defined procedures in handling mails and lady profile registration.
  To facilitate our anti-fraud activities, agencies will be closely monitored and evaluated. Any irregularity proved beyond reasonable doubt by detailed checking and investigation is not allowed. Chnlove will take disciplinary actions against agencies for any misconduct. This demonstrates the Chnlove's determination to pursue and close down harmful activities that threaten the interests of members communicating on the site. It also confirms Chnlove's power to strip agencies of any dishonest behavior.
  
  2. SMS(Short Messaging Service) Notification
  Served as an added level of security measure, the interactive SMS Notification System is put in place. When gentleman's new mail arrives, lady members will automatically receive an SMS alert via her mobile phone. This helps the lady immediately keep current on the latest messages sent by gentlemen and stay in touch with the agency. This measure can further maintain the authenticity of the lady's reply mail.
  
  3. Random Checks on Correspondence
  Correspondence sent via Chnlove's system is stored on file with access limited to our authorized staff members. We constantly observe the quality of letters and services handled by agency on a random basis. For the alleged suspected cases, Chnlove will further investigate and fight against any abuse of our system and resources.
  Besides, Chnlove requires agency to look through the Cupid Note replies and Admiration Mails and check if there are any irregularities before sending them out. We will constantly check up on the new agencies or any which are suspected to provide patchy services.
  
  4. Track the Feedback Ratings
  Chnlove has built feedback rating system. Services provided by agencies can be evaluated in two ways:
  a. feedback ratings on translation of EMF mails
  b. feedback ratings on the visit to the agency
  Statistic will be compiled automatically and published in the agency's feedback profile.
  It is an important way for everyone to evaluate performances of the agency as a Service Provider.
  
  5. Phone Interviews
  Chnlove regularly conducts phone interviews with ladies and inquires into how their respected agencies provide services to them. This step is to ensure that agencies can best serve the ladies by clearly explaining the operation of Chnlove.
  
  6. Technological Inspections
  Our system assists Chnlove management at all levels to identify and realize multi-faceted problems which can only be traced by our system. The system is able to identify the time record of each message sent, the follow-up staff of the mail, application ID, etc. Collection of these data helps us set focus to address priorities and the setting-up of policy, implementation plans, communications, fraudulent cases control and monitoring mechanisms.
  
  
  
• For Ladies
  
  Sincerity of ladies tops the list of gentlemen concerns. Apart from the regulations for agency and random checks on the ladies, Chnlove adopts a series of standards and guidelines to prevent fraudulent cases potentially caused by female members from happening. Click here to learn more about the registration steps for the ladies.
  
  1. Complying with the Terms of Service
  Ladies of the Site must agree and comply with all the terms and conditions stated on the Agreement of the Lady Profile Posting. When exchanging information and corresponding with gentlemen, ladies should be honest and polite, and reply message in a timely manner. Chnlove reserves the rights to remove the lady's profile if she cannot be contacted or ignores incoming mails from gentlemen. Ladies are expected to act with honesty and cannot solicit any valuables from male members by all means. Click here to read more.
  
  2. Closely Monitor the Suspicious Cases
  For ladies who cannot be contacted or got gentlemen complained, then they may be defined as "Suspicious Cases". Activities of the lady's account will be closely monitored until all doubts are clear. Services subject to our routine monitor are EMF Mails, Cupid Note, Admiration Mails, etc.
  
  3. SMS Verification
  Prior to enjoying this service, ladies must register with her mobile phone number and we take steps to verify the authenticity of the number provided by the lady.
  Once the lady agrees to get her profile posted on the Site, our system will send an SMS message with a verification code. Upon receiving the message, she needs to give the verification code to the agency. Agency shall submit the code to the system in order to make a final confirmation of her identity. Once everything is confirmed, the lady can submit her profile information to us.
  Each mobile phone number should correspondingly carry one verification code which is unique. This step effectively ensures that the lady can be contacted via Mobile phone and keeps her updated of the mails.
  
  4. Constant profile check-up
  Profiles of the ladies are constantly updated and verified and agencies are responsible for these. Chnlove will further look into the updated information and make a final approval for these updates. Chnlove staff members will conduct phone interviews or email them to confirm the authenticity of these updates on a random basis.
  Irregular check-up empowers us to prevent potential fraudulent cases from happening, as well as to verify the identity of the ladies.
  
  5. Other adjustment
  Chnlove will make certain adjustment on the amount of admiration mails a lady can send to gentlemen. This is entirely based on the number of EMF mails exchanged with the male members as well as its feedback and number of Cupid Notes she receives. The purpose of this is to make sure that ladies have the quality time to reply messages without abusing the services.
  
  
  
• For Gentlemen
  
  Integrity is a value shared by many gentlemen on our site. Chnlove observes the highest ethical standards when serving them, and they expect other members to commit in the same way.
  
  1. IMBRA
  We are one of the few online dating website based in Asia-Pacific region comply with the US law IMBRA. To protect the rights of the female members, any US male member shall first provide his personal disclosure form (including information such as matrimonial and criminal records) to the lady for her review before starting to communicate with her.
  
  2. Profile Submission
  Gentlemen on the site are defined by their sincerity and seriousness. All member profiles and photos are manually checked and vetted by Chnlove staff to ensure that they comply with our terms of use and we take action against those profiles that, in our view, are in breach of these guidelines or are otherwise unacceptable.
  
  3. Look for security
  We take online security seriously. To protect gentlemen accounts from unauthorized access, we strive hard to verify the identity of your information when purchasing your credits on the site. For any suspicious case when placing order, phone interview will be conducted and check the cardholders' information for specifics. This step provides an additional level of security when placing an order on the site.
  
  4. Chnlove Policy
  Chnlove does not warrant the suitability of profiles in a lady member nor will we become involved in discussion regarding their suitability. Gentlemen alone are responsible for the level of communication and interaction you wish to have with lady members. So please ascertain, whether by direct communication with the lady member or EMF Mail, that they are unlikely to offend you. Click here to read more about the Safety Tips when using the site.
  Chnlove will only investigate complaints regarding authenticity of profiles if the claim is that the content is illegal or being used for illegal purposes.
  
  
  
• Conclusion
  
  Male member of the Site is the direct supervisor of all the potential fraudulent cases and uneven quality of service. Chnlove will ensure a safe and stable environment by working in partnership with members and agencies, striving for excellence in all that we do, and maintaining confidence in the Site. It is always more than welcome for Chnlove to receive reports from you. Chnlove takes the initiative to inquire into the matter and shall look seriously into any complaint made by member in accordance with our guidelines. Report us your concern here.
  
  Maintaining quality and standard of services is part of our steady commitment to provide users with opportunities to look for their soul mates, as well as the key to our success. We look forward to advice which helps best serve you. Click here and contact us.